To delete your ASHA Microfinance Bank Limited account
- Log in. Access your ASHA Microfinance Bank Limited app by logging in, or download the app if it has been previously uninstalled.
- Navigate. Go to the 'Account' section within the app.
- Delete account. Scroll down to find the "Delete Account" option and tap on it to initiate the deletion process.
When deletion cannot be processed
Upon initiating the deletion request, our backend services will process your account for deletion. However, there are certain conditions under which account deletion cannot be processed:
- Outstanding loans
- If you have any outstanding loans with ASHA Microfinance Bank Limited, you are required to settle these loans before your account can be deleted.
- Account balance
- If your account has any remaining balance, you must transfer this balance out of your account before deletion can proceed.
- Legal or regulatory actions
- If your account is involved in any ongoing legal or regulatory actions, we are obligated by law to resolve these matters before proceeding with account deletion.
Please ensure compliance with these conditions to facilitate the smooth deletion of your account.
Deleting part of your data
If, however, you want to do a partial deletion of your data, such as removing existing bank accounts, debit cards, or direct debit mandates, please log into the ASHA Microfinance Bank app, go to the appropriate sections under Account / Settings, and delete.
Need help?
Should you require additional help with deletion, please contact us via email at info@asai-nigeria.com or ashamfb@asai-nigeria.com.